FAQs

All our designs are lovingly handmade meaning we accept limited bookings on a made to order basis. We open our diary monthly & continue accepting orders until we reach capacity. Each product takes a maximum of 5 weeks to be made.

Our current turnaround time is up to 5 weeks. You will receive a shipping notification when your order has been dispatched. We do occasionally offer ready to post items which are dispatched to you within 48 hours.

We can accept all major credit and debit cards (VISA, Mastercard, AMEX), Apple pay and Paypal.

Our mobiles are made to be hung from a baby mobile arm. These come in many colours and finishes. They attach to the cot and can be purchased from many stores online. Alternatively, our mobiles can be hung from the ceiling using a suitable wire. Please always hang out of reach of little hands.

Certain elements (such as felt balls & stars) of our standard mobile designs can be changed. Please see individual items for further details. Customisation of any other elements of mobile design, including character colours, would be considered a custom design. Prices start at £120.

A custom design is either a full colour change of our current designs or a completely bespoke item made just for you! We can't wait to hear your ideas.

All of our prices are inclusive of UK postage. There are additional charges for international delivery. Currently, shipping to Europe is £16 & £19 to the rest of the world. Any import taxes/duties are payable by the customer.

Yes! We ship to most countries in the world just select the appropriate shipping option at checkout.

At Anny & Eryn we care deeply about the beautiful world we live in. We are almost plastic-free so the majority of our packaging can be recycled. We occasionally use bubble wrap to package delicate items & we encourage you to reuse this where possible.

As our products are handmade to order, we do not accept returns. If you are unhappy with your order, please do contact us so that we can try our best to rectify your complaint.

Absolutely! We can also add a gift note with a personalised message if required. Just use the “add a note” section at checkout.